Privacy Policy

Introduction

My Crypto Card Pty Ltd, along with its affiliated entities (“we”, “us”, “our”, or “the Company”), is dedicated to safeguarding your personal privacy. We operate in accordance with the Privacy Act 1988 and adhere to the National Privacy Principles outlined within that legislation.

This Privacy Policy, alongside our Terms of Service, outlines how we gather, handle, and use your personal information.

“Personal Information” refers to any data that identifies you, or that can reasonably be used to identify you. This may include details such as your name, email address, mailing address, and other contact information.

The purpose of this policy is to explain:

The types of personal information we may collect and how we intend to use it
Our practices regarding IP address data and cookies
When and how we may share your information with third parties
Your rights to access, correct, or remove your information
The security measures we take to protect your data

Collection and Use of Personal Information

We collect personal information when you use our platform, activate a card, or otherwise engage with our services. Information may also be collected from phone calls between you and our team (or your representatives), as well as from publicly available records.

Some of the data we collect is required to fulfil our legal and regulatory duties, such as verifying your identity. Other data is essential for us to deliver our services effectively.

Information we may collect includes:

Full name and date of birth
Photographic identification
Residential and/or mailing address
Email address and phone number
Banking information (e.g., account details)
Transaction history

We use your information for purposes including:

Activating and managing your card and account
Processing your transactions
Communicating with you regarding your account or support inquiries
Monitoring and analyzing service usage
Complying with applicable laws and resolving disputes
Providing information about services and promotions that may interest you
Conducting market research and customer satisfaction surveys

You are not required to provide your personal information, but without it, we may not be able to deliver certain services or features.

IP Address and Device Information

We may collect technical data about the devices you use to access our site, including your IP address, browser type, and operating system. This helps us maintain system functionality and report statistical data, which is anonymized and not linked to individual users.

Cookies

We use cookies to enhance your browsing experience. A cookie is a small data file stored on your device that helps us recognize you and remember your preferences.

Cookies help us:

Evaluate website performance and user engagement
Identify which pages are most accessed
Troubleshoot access issues
Personalize your experience

We may also use tracking technologies like clear GIFs in emails to confirm receipt and engagement. In addition, we may use third-party analytics providers to better understand how visitors interact with our platform. These third parties may use cookies to collect aggregate data and are bound by agreements to use that data solely for providing insights to us.

By continuing to use our website, you consent to our use of cookies as outlined here.

Sharing of Personal Information

We only share your personal data for the reasons it was originally collected, as outlined in this policy, or as permitted or required by law.

We may share data with:

Our partners, service providers, contractors, and affiliated entities
Financial institutions and insurers we interact with
Regulatory and legal bodies, such as AUSTRAC, courts, or dispute resolution schemes
Other parties involved in mergers, acquisitions, or restructures

Upon your written request, we may also share your information with your nominated professional advisers.

We require that any third party with access to your data adheres to privacy standards comparable to our own, and uses the information solely for the agreed purposes.

Accessing and Updating Your Information

You may request to view, update, or correct the personal information we hold about you by contacting us via email. We aim to respond within 14 days.

You can also request the deletion of your data or account, subject to our compliance obligations under applicable law. If feasible, we will provide details on how your data is used and disclosed. A small fee may apply depending on the complexity of your request.

Data Security

We implement reasonable safeguards to protect your data from loss, misuse, or unauthorized access, modification, or disclosure. These measures are reviewed periodically to keep up with legal and technological developments.

However, no system is completely immune to risks, and we cannot guarantee that misuse or unauthorized access will never occur.

Data Retention

Your personal information will be retained only as long as necessary to fulfil its intended purposes and meet our legal obligations.

Generally, data related to your account will be held for a minimum of two years after card deactivation. Transaction records are typically retained for the same period. Other data may be disposed of according to our internal policies.

External Links

Our website may include links to third-party websites and resources. This policy does not apply to those external sites.

We are not responsible for the content, functionality, or privacy practices of third-party websites. We advise you to review the privacy policies and terms of any site you visit independently.

Policy Updates

This Privacy Policy may be updated from time to time at our discretion. We will notify users of significant changes via notices on our website. The most recent version will always be available online.

Contact Us

If you have any questions, concerns, or complaints regarding this policy or our handling of your personal data, please contact us.

Should you remain unsatisfied after contacting us, you may escalate your concerns to the Office of the Australian Information Commissioner for further investigation.

PRIVACY POLICY​

​